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PATHWAY® 3G Modular Access System Wheelchair Ramp by EZ-ACCESS®

Request A Quote

Brand: EZ-ACCESS
Item Number: P3G SS04

Regular price $1,209.18 $967.34 On Sale



  • Estimated Arrival: Between Dec 26 and Jan 09.

    FREE Shipping on most orders over $100 *some exclusions apply for Ramps, Stairs and VPLs




    INFINITE CONFIGURATIONS

    The PATHWAY 3G allows for infinite modular ramp and platform configurations, creating safe and seamless access for both standard and unique entryways. Ramp lengths from 2'-8' and platform sizes up to 8'x5' enable you to overcome any access challenge at your home.

     Lifetime Warranty  FREE Shipping
     Lowest Price Guarantee  30-day Return Policy


      SUPERIOR SURFACE OPTIONS

      Choose from two surface options - solid and expanded metal - to meet your needs.

      • The solid option features an extruded tread surface with raised ribs to provide exceptional slip-resistance.
      • Expanded metal utilizes diamond-shaped openings to allow multi-directional traction and reduced surface accumulation.

      PREMIUM HANDRAIL STYLES

       These component-based rail options are easy-to-assemble and customize. All styles are made of aluminum and feature a durable finish with a continuous top rail.

      • The most popular handrail configuration, the two-line rail provides an additional gripping surface by adding a second rail below the continuous top rail.
      • Vertical pickets offer an added level of safety, especially for children and small pets. Our pre-assembled aluminum inserts meet the 4-inch sphere rule for spacing.

      DURABLE AND SAFE

      The PATHWAY 3G is made of high-strength aluminum which will not deteriorate in the outdoor elements and features slip-resistant surfaces that maintain traction in any weather. Sides are finished and flush with no hazardous nuts or bolts protruding into the usable ramp area.

      ALUMINUM ADVANTAGE

      The PATHWAY 3G is virtually maintenance free, it will not rust or rot and is constructed from an environmentally friendly material.

      HASSLE-FREE DESIGN

      The ramp system will not impact your home's property value because it does not alter or add to the structure of the residence - no poured footers, no construction - just simple assembly.

      QUICK AND EFFICIENT INSTALLATION

      The PATHWAY 3G installs quickly, which means minimal disruption for you and your family. Typically, a 24-foot system can be installed, including handrails, in less than an hour.


      First, Calculate your Rise using the diagram below as a guide

       

      Measure the rise from the door threshold or from the landing outside the door to the flat area that the other end of the ramp will rest on. Keep in mind that the ground may slope away from the bottom of the steps. (see diagram) 


      Using the rise, calculate the length of ramp needed based on how you will use the ramp:


      Slope Best Used For... Calculate Ramp Length
      4.8 Degree This is Americans With Disabilities Act (ADA) compliant  Rise distance divided by 1
      7-degree Manual wheelchair users who are independent or who have an attendant with limited strength Rise distance divided by 1.5
      10-degree Manual wheelchairs with a reasonably strong attendant Rise distance divided by 2
      12-degree Power wheelchairs or scooters and manual chairs with a strong attendant Rise distance divided by 2.5
      15-degree Restricted space, unoccupied loading/unloading  Rise distance divided by 3

       Ramp Slope Calculator

      If the measured rise is greater than 30", it might be more cost-effective to consider a Vertical Platform Lift instead of a ramp system. If the rise is less than 12 inches, or the need for a ramp is temporary, it may be best to use a Portable Ramp

      Step #1: Determine the best access point:

      • Access Door
        • Make sure that the doorway you want to use is wide enough to accommodate a wheelchair. Also, look at the interior arrangement just inside that door and the path inside the building after entering. Make sure that there is a clear space to approach the door.
      • Appearance
        • Which Side of the Building is Best?
          • Will a ramp facing the street reduce your home's "curb appeal"?
          • Will the ramp interfere with other uses of the property?
          • Avoid areas under trees that might drop excessive leaves on the walking surface.
          • Try to get southern exposure to aid in drying and melting of snow and ice from the walking surface.

      Step #2: Measure the rise and choose ramp length:

      Choose your desired length of ramp using the rise and the guidelines below

      Generally Recommended Slope Angles:

       

      Rise Measure the rise from the door threshold or from the landing outside the door to the flat area that the other end of the ramp will rest on. Keep in mind that the ground may slope away from the bottom of the steps. (see diagram) 





       

      Slope Best Used For... Calculate Ramp Length
      4.8 Degree This is Americans With Disabilities Act (ADA) compliant  Rise distance divided by 1
      7-degree Manual wheelchair users who are independent or who have an attendant with limited strength Rise distance divided by 1.5
      10-degree Manual wheelchairs with a reasonably strong attendant Rise distance divided by 2
      12-degree Power wheelchairs or scooters and manual chairs with a strong attendant Rise distance divided by 2.5
      15-degree Restricted space, unoccupied loading/unloading  Rise distance divided by 3

       Ramp Slope Calculator

      If the measured rise is greater than 30", it might be more cost-effective to consider a Vertical Platform Lift instead of a ramp system. If the rise is less than 12 inches, or the need for a ramp is temporary, it may be best to use a Portable Ramp

      Step #3: Choose your handrails:

      Choose handrail type from the dropdown above 
      1. Two-line Handrails that run parallel to the ramp or
      2. Vertical Picket handrails that run vertically

        Step #4: Choose the surface type:

        Choose surface type from the dropdown above 
        1. Solid Surface Anti-Slip  - great for most uses
        2. Expanded Metal Mesh Surface - better for areas with high precipitation as it allows moisture to escape through the surface of the ramp

          Step #5: Choose your Layout:

          Once you have your rise, handrails, and surface chosen, you can now finalize your custom entry ramp system.

          Choose your layout from the three options:

          Straight - This is best if you have room for the entire length of the ramp to project straight out from the entrance. (see diagram)


          L-Shape - If you don't want the ramp projecting straight out of the entrance, or if your desired landing area is on a different side of the building, you can "wrap" the ramp around a corner. (see diagram)


          Switch Back - This is best if you want to minimize the total amount of space that the system takes up on your property. (see diagram)

            


          Step #6: Choose your Platforms:

          Choose your platforms
          Regular (square) For straight and L-shaped configurations, available in many sizes
          Switchback (rectangle) For Switchback configurations, available in many sizes
          45 degree For areas where a full right turn is not feasible

          NOTE: Many configurations require more than one platform and Switchback often requires both Regular and Switchback platforms.

          Step #7: Customize your options:


          Add any other options



          Add Stairs - If you decide to use the primary building entrance for your ramp system, consider the other people that will be using this entrance. Do you want to force them to walk up the ramp? If not, think about providing steps that go directly from ground level to the top of the highest platform of the ramp system.  Measure the rise from ground to top of where the ramp will begin to choose the correct stairs.
          Add a Gate - If you need the ability to keep children or animals from getting to the ramp, consider adding a gate to the entrance.

          Add a Landing Pad - When your ramp lands on grass or another soft surface, the Landing Pad is ideal to avoid the need for a concrete pad.
          Add Threshold Ramps - Threshold ramps are used for the small lip at the door inside and outside.  Measure the total rise (usually .5"-2") and select the right size.
          Add Loop Ends - Your handrails come standard with straight end, choose this option if you would like the looped ends to help with stability.


          specifications for Pathway 3G ramp system, handrail height, weight capacity, stairs wheelchair
          • It is made of lightweight aluminum that can withstand everyday heavy use and harsh outdoor weather conditions.
          • It comes with standard parts that can be mixed and matched to suit your different needs and locations.
          • Both surface options provide good traction for enhanced safety.
          • Do concrete footers need to be poured?
            • Our multi-positional base feet have a large footprint which eliminates the need for concrete pavers or poured footers. They are also offset and rotatable, allowing you to tuck them under a ramp or set them close to a wall.
          • Does my modular ramp system have to go straight out or can it turn?
            • You can configure the system to be a straight run or it can turn left or right by simply using a turning platform. The ramp system can also incorporate a switchback by using a turn back platform or it can extend at an angle by using a 45-degree angle platform. The system can be configured to meet your exact needs.
          • What sizes do the platforms and ramps come in?
            • We offer standard resting platforms in the following sizes: 4'x4', 4'x5', 5'x5', 5'x6', 6'x6' and 8'x5'. Ramps are 36” & 48” wide and come in lengths of 2’-8’. Custom sizes are available upon request.
          • What do I use for ice and snow removal on ramps, platforms, and steps?
            • We suggest using Magnesium Chloride salt substitute. 
          • Why don't you sell platforms without handrails?
            • Safety is important to us and selling platforms with handrails is our standard.
          • What kind of tread is used on this ramp system?
            • Our platforms consist of a knurled, extruded tread for multi-directional traction, and our ramps feature a raised-rib, extruded tread for ultimate slip-resistance.
          • Can I get the black applied surface on this ramp?
            • No, it is not available on our modular ramp system. This surface is available on two of our SUITCASE® portable folding ramps.
          • How long will the installation take?
            • Depending on the configuration, installation time will vary, however, a 24-foot system can typically be assembled with minimal tools in less than 30 minutes.
          • Do the steps have to connect to one of your platforms?
            • The steps can not only connect to one of our platforms but they can also easily connect to an existing platform or deck because they have 4 independently adjustable legs.

          For a custom quote please give us a call and be ready to answer the questions on the Evaluation Form.  

          You can also fill out the form and send it via email to info@wheelchairliberty.com

          Customer Reviews

          Based on 8 reviews
          100%
          (8)
          0%
          (0)
          0%
          (0)
          0%
          (0)
          0%
          (0)
          K
          Kevin Skeiber
          Great

          👍

          L
          Larry F Hulick

          Pathway® 3G Modular Access System Platform by EZ-Access

          R
          Renee Haynes
          Happy customer

          I am very happy with my purchase and the transaction. I ordered one from Lowe's and it was a nightmare! Thank you for a easy customer oriented transaction

          k
          kathy dresser
          Let's talk about the delivery

          I filed a complaint, and of course, I'm being ignored. Estes Express left the item at the bottom of the 1/4 mile winding driveway to my house, pallet and all. I'm a 69 year old woman, husband in advanced stage of Alzheimer's. I couldn't lift it into my car. In the pouring rain, a UPS driver stopped to help me. Estes Express owes me a HUGE apology.

          B
          Brian B.
          PATHWAY® 3G MODULAR ACCESS SYSTEM PLATFORM BY EZ-ACCESS

          It provides good traction and enhances safety.

          ORDER CONFIRMATION

          As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.  Orders typically arrive to you within 10 business days (2 weeks).  

          ORDER SHIPMENT

          If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@wheelchairliberty.com.

          DEFECTS OR DAMAGES

          If your item is defective or was damaged in shipping, please call us at 1-888-998-8840 or email us at info@wheelchairliberty.com. We will arrange for the item to be repaired or replaced promptly.

          CANCELLED ORDERS

          Orders cancelled after the payment has been processed will be refunded the full amount minus processing fees of 3.9%. 

          Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 10% - 30% restocking fee (minimum $25) will apply.

          RETURNS

          At Wheelchairliberty.com, we strive to make sure that you always purchase the right product that you need. If you aren't sure about a product please check in with one of our experts to make sure you have exactly what you need.  888-998-8840

          However, we know that sometimes you may still receive a product that doesn’t work for you or you may have made a mistake during order placement. If you need to return an item, please review below:

          Most items may be returned within 30 days of receipt for a refund (see exceptions below). They must be returned at the customer’s expense in their original packaging and meet the following conditions:

          Product must be in new condition. For example, no cracks, scratches, dirty or marked components, or any indications of usage.

          Product must be returned in its original packaging.

          A Return Authorization must be requested from Wheelchair Liberty within 30 days of delivery of the product.  Returns received without this number will not be credited.  You can request that by email returns@wheelchairliberty.com or call 888-998-8840 and please include your order number, name, the item number (SKU) you are returning and the reason for return.  Once an RA has been received, products must be returned within 14 days.

          If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund as well as any applicable restocking fees.

          EXCEPTIONS:

          eWheels products have a 15-day return window.

          Best Care Patient Lift are not returnable.

          For hygienic reasons, the following products are non-returnable:

          • Patient Slings
          • Bath safety equipment including lifts
          • Hygiene Equipment
          • Mattresses
          • Custom Orders 

          Most products require a 15%-30% restocking fee for returns. These include:

          • Vehicle lifts
          • Wheelchair and Scooters
          • Beds
          • Patient Lifts
          • Pool Lifts
          • Vertical Platform Lifts
          • All Ramps
          • Slings (only those that comply with the hygienic return policy above)
          • Parts and Accessories

           

          RETURN SHIPPING

          Unless Wheelchair Liberty made an error, return freight/shipping is the customer’s responsibility. We are happy to help you find the right shipping method to use once you have requested your RA number. You should make sure you insure larger items for their retail value to protect against shipping damage.

          You will be given a shipping address when you receive your return instructions.  Make sure you follow the instructions precisely.  If an item is returned to the wrong address, Wheelchair Liberty may need to charge for any additional shipping fees associated with shipping the item to the correct location. Similarly, if a pickup with a delivery carrier is missed, Wheelchair Liberty may issue a fee per missed scheduled pickup.

          REFUNDS

          Once your return is received, Wheelchair Liberty will issue a refund to the payment form used for the purchase less the original shipping, processing and restocking fee if applicable. Please allow 2-4 weeks for your refund to be issued.

          If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund.

          ★ Reviews

          Let customers speak for us

          514 reviews
          95%
          (486)
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          (16)
          1%
          (5)
          0%
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          1%
          (7)

          We love the sling hope to get another one in the future customer service Courtney was awesome!!

          Protekt® Aire 4000DX pressure mattress

          Very good mattress. My husband doesn't has any wounds.

          Pending more usage

          Product seems very sturdy and well built, have only had the opportunity to use it a few times but both times worked as expected.

          Five stars

          I'm completely satisfied with product,service and customer service provided five star service!!!


          INFINITE CONFIGURATIONS

          The PATHWAY 3G allows for infinite modular ramp and platform configurations, creating safe and seamless access for both standard and unique entryways. Ramp lengths from 2'-8' and platform sizes up to 8'x5' enable you to overcome any access challenge at your home.

           Lifetime Warranty  FREE Shipping
           Lowest Price Guarantee  30-day Return Policy


            SUPERIOR SURFACE OPTIONS

            Choose from two surface options - solid and expanded metal - to meet your needs.

            • The solid option features an extruded tread surface with raised ribs to provide exceptional slip-resistance.
            • Expanded metal utilizes diamond-shaped openings to allow multi-directional traction and reduced surface accumulation.

            PREMIUM HANDRAIL STYLES

             These component-based rail options are easy-to-assemble and customize. All styles are made of aluminum and feature a durable finish with a continuous top rail.

            • The most popular handrail configuration, the two-line rail provides an additional gripping surface by adding a second rail below the continuous top rail.
            • Vertical pickets offer an added level of safety, especially for children and small pets. Our pre-assembled aluminum inserts meet the 4-inch sphere rule for spacing.

            DURABLE AND SAFE

            The PATHWAY 3G is made of high-strength aluminum which will not deteriorate in the outdoor elements and features slip-resistant surfaces that maintain traction in any weather. Sides are finished and flush with no hazardous nuts or bolts protruding into the usable ramp area.

            ALUMINUM ADVANTAGE

            The PATHWAY 3G is virtually maintenance free, it will not rust or rot and is constructed from an environmentally friendly material.

            HASSLE-FREE DESIGN

            The ramp system will not impact your home's property value because it does not alter or add to the structure of the residence - no poured footers, no construction - just simple assembly.

            QUICK AND EFFICIENT INSTALLATION

            The PATHWAY 3G installs quickly, which means minimal disruption for you and your family. Typically, a 24-foot system can be installed, including handrails, in less than an hour.


            First, Calculate your Rise using the diagram below as a guide

             

            Measure the rise from the door threshold or from the landing outside the door to the flat area that the other end of the ramp will rest on. Keep in mind that the ground may slope away from the bottom of the steps. (see diagram) 


            Using the rise, calculate the length of ramp needed based on how you will use the ramp:


            Slope Best Used For... Calculate Ramp Length
            4.8 Degree This is Americans With Disabilities Act (ADA) compliant  Rise distance divided by 1
            7-degree Manual wheelchair users who are independent or who have an attendant with limited strength Rise distance divided by 1.5
            10-degree Manual wheelchairs with a reasonably strong attendant Rise distance divided by 2
            12-degree Power wheelchairs or scooters and manual chairs with a strong attendant Rise distance divided by 2.5
            15-degree Restricted space, unoccupied loading/unloading  Rise distance divided by 3

             Ramp Slope Calculator

            If the measured rise is greater than 30", it might be more cost-effective to consider a Vertical Platform Lift instead of a ramp system. If the rise is less than 12 inches, or the need for a ramp is temporary, it may be best to use a Portable Ramp

            Step #1: Determine the best access point:

            • Access Door
              • Make sure that the doorway you want to use is wide enough to accommodate a wheelchair. Also, look at the interior arrangement just inside that door and the path inside the building after entering. Make sure that there is a clear space to approach the door.
            • Appearance
              • Which Side of the Building is Best?
                • Will a ramp facing the street reduce your home's "curb appeal"?
                • Will the ramp interfere with other uses of the property?
                • Avoid areas under trees that might drop excessive leaves on the walking surface.
                • Try to get southern exposure to aid in drying and melting of snow and ice from the walking surface.

            Step #2: Measure the rise and choose ramp length:

            Choose your desired length of ramp using the rise and the guidelines below

            Generally Recommended Slope Angles:

             

            Rise Measure the rise from the door threshold or from the landing outside the door to the flat area that the other end of the ramp will rest on. Keep in mind that the ground may slope away from the bottom of the steps. (see diagram) 





             

            Slope Best Used For... Calculate Ramp Length
            4.8 Degree This is Americans With Disabilities Act (ADA) compliant  Rise distance divided by 1
            7-degree Manual wheelchair users who are independent or who have an attendant with limited strength Rise distance divided by 1.5
            10-degree Manual wheelchairs with a reasonably strong attendant Rise distance divided by 2
            12-degree Power wheelchairs or scooters and manual chairs with a strong attendant Rise distance divided by 2.5
            15-degree Restricted space, unoccupied loading/unloading  Rise distance divided by 3

             Ramp Slope Calculator

            If the measured rise is greater than 30", it might be more cost-effective to consider a Vertical Platform Lift instead of a ramp system. If the rise is less than 12 inches, or the need for a ramp is temporary, it may be best to use a Portable Ramp

            Step #3: Choose your handrails:

            Choose handrail type from the dropdown above 
            1. Two-line Handrails that run parallel to the ramp or
            2. Vertical Picket handrails that run vertically

              Step #4: Choose the surface type:

              Choose surface type from the dropdown above 
              1. Solid Surface Anti-Slip  - great for most uses
              2. Expanded Metal Mesh Surface - better for areas with high precipitation as it allows moisture to escape through the surface of the ramp

                Step #5: Choose your Layout:

                Once you have your rise, handrails, and surface chosen, you can now finalize your custom entry ramp system.

                Choose your layout from the three options:

                Straight - This is best if you have room for the entire length of the ramp to project straight out from the entrance. (see diagram)


                L-Shape - If you don't want the ramp projecting straight out of the entrance, or if your desired landing area is on a different side of the building, you can "wrap" the ramp around a corner. (see diagram)


                Switch Back - This is best if you want to minimize the total amount of space that the system takes up on your property. (see diagram)

                  


                Step #6: Choose your Platforms:

                Choose your platforms
                Regular (square) For straight and L-shaped configurations, available in many sizes
                Switchback (rectangle) For Switchback configurations, available in many sizes
                45 degree For areas where a full right turn is not feasible

                NOTE: Many configurations require more than one platform and Switchback often requires both Regular and Switchback platforms.

                Step #7: Customize your options:


                Add any other options



                Add Stairs - If you decide to use the primary building entrance for your ramp system, consider the other people that will be using this entrance. Do you want to force them to walk up the ramp? If not, think about providing steps that go directly from ground level to the top of the highest platform of the ramp system.  Measure the rise from ground to top of where the ramp will begin to choose the correct stairs.
                Add a Gate - If you need the ability to keep children or animals from getting to the ramp, consider adding a gate to the entrance.

                Add a Landing Pad - When your ramp lands on grass or another soft surface, the Landing Pad is ideal to avoid the need for a concrete pad.
                Add Threshold Ramps - Threshold ramps are used for the small lip at the door inside and outside.  Measure the total rise (usually .5"-2") and select the right size.
                Add Loop Ends - Your handrails come standard with straight end, choose this option if you would like the looped ends to help with stability.


                specifications for Pathway 3G ramp system, handrail height, weight capacity, stairs wheelchair
                • It is made of lightweight aluminum that can withstand everyday heavy use and harsh outdoor weather conditions.
                • It comes with standard parts that can be mixed and matched to suit your different needs and locations.
                • Both surface options provide good traction for enhanced safety.
                • Do concrete footers need to be poured?
                  • Our multi-positional base feet have a large footprint which eliminates the need for concrete pavers or poured footers. They are also offset and rotatable, allowing you to tuck them under a ramp or set them close to a wall.
                • Does my modular ramp system have to go straight out or can it turn?
                  • You can configure the system to be a straight run or it can turn left or right by simply using a turning platform. The ramp system can also incorporate a switchback by using a turn back platform or it can extend at an angle by using a 45-degree angle platform. The system can be configured to meet your exact needs.
                • What sizes do the platforms and ramps come in?
                  • We offer standard resting platforms in the following sizes: 4'x4', 4'x5', 5'x5', 5'x6', 6'x6' and 8'x5'. Ramps are 36” & 48” wide and come in lengths of 2’-8’. Custom sizes are available upon request.
                • What do I use for ice and snow removal on ramps, platforms, and steps?
                  • We suggest using Magnesium Chloride salt substitute. 
                • Why don't you sell platforms without handrails?
                  • Safety is important to us and selling platforms with handrails is our standard.
                • What kind of tread is used on this ramp system?
                  • Our platforms consist of a knurled, extruded tread for multi-directional traction, and our ramps feature a raised-rib, extruded tread for ultimate slip-resistance.
                • Can I get the black applied surface on this ramp?
                  • No, it is not available on our modular ramp system. This surface is available on two of our SUITCASE® portable folding ramps.
                • How long will the installation take?
                  • Depending on the configuration, installation time will vary, however, a 24-foot system can typically be assembled with minimal tools in less than 30 minutes.
                • Do the steps have to connect to one of your platforms?
                  • The steps can not only connect to one of our platforms but they can also easily connect to an existing platform or deck because they have 4 independently adjustable legs.

                For a custom quote please give us a call and be ready to answer the questions on the Evaluation Form.  

                You can also fill out the form and send it via email to info@wheelchairliberty.com

                Customer Reviews

                Based on 8 reviews
                100%
                (8)
                0%
                (0)
                0%
                (0)
                0%
                (0)
                0%
                (0)
                K
                Kevin Skeiber
                Great

                👍

                L
                Larry F Hulick

                Pathway® 3G Modular Access System Platform by EZ-Access

                R
                Renee Haynes
                Happy customer

                I am very happy with my purchase and the transaction. I ordered one from Lowe's and it was a nightmare! Thank you for a easy customer oriented transaction

                k
                kathy dresser
                Let's talk about the delivery

                I filed a complaint, and of course, I'm being ignored. Estes Express left the item at the bottom of the 1/4 mile winding driveway to my house, pallet and all. I'm a 69 year old woman, husband in advanced stage of Alzheimer's. I couldn't lift it into my car. In the pouring rain, a UPS driver stopped to help me. Estes Express owes me a HUGE apology.

                B
                Brian B.
                PATHWAY® 3G MODULAR ACCESS SYSTEM PLATFORM BY EZ-ACCESS

                It provides good traction and enhances safety.

                ORDER CONFIRMATION

                As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.  Orders typically arrive to you within 10 business days (2 weeks).  

                ORDER SHIPMENT

                If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@wheelchairliberty.com.

                DEFECTS OR DAMAGES

                If your item is defective or was damaged in shipping, please call us at 1-888-998-8840 or email us at info@wheelchairliberty.com. We will arrange for the item to be repaired or replaced promptly.

                CANCELLED ORDERS

                Orders cancelled after the payment has been processed will be refunded the full amount minus processing fees of 3.9%. 

                Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 10% - 30% restocking fee (minimum $25) will apply.

                RETURNS

                At Wheelchairliberty.com, we strive to make sure that you always purchase the right product that you need. If you aren't sure about a product please check in with one of our experts to make sure you have exactly what you need.  888-998-8840

                However, we know that sometimes you may still receive a product that doesn’t work for you or you may have made a mistake during order placement. If you need to return an item, please review below:

                Most items may be returned within 30 days of receipt for a refund (see exceptions below). They must be returned at the customer’s expense in their original packaging and meet the following conditions:

                Product must be in new condition. For example, no cracks, scratches, dirty or marked components, or any indications of usage.

                Product must be returned in its original packaging.

                A Return Authorization must be requested from Wheelchair Liberty within 30 days of delivery of the product.  Returns received without this number will not be credited.  You can request that by email returns@wheelchairliberty.com or call 888-998-8840 and please include your order number, name, the item number (SKU) you are returning and the reason for return.  Once an RA has been received, products must be returned within 14 days.

                If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund as well as any applicable restocking fees.

                EXCEPTIONS:

                eWheels products have a 15-day return window.

                Best Care Patient Lift are not returnable.

                For hygienic reasons, the following products are non-returnable:

                • Patient Slings
                • Bath safety equipment including lifts
                • Hygiene Equipment
                • Mattresses
                • Custom Orders 

                Most products require a 15%-30% restocking fee for returns. These include:

                • Vehicle lifts
                • Wheelchair and Scooters
                • Beds
                • Patient Lifts
                • Pool Lifts
                • Vertical Platform Lifts
                • All Ramps
                • Slings (only those that comply with the hygienic return policy above)
                • Parts and Accessories

                 

                RETURN SHIPPING

                Unless Wheelchair Liberty made an error, return freight/shipping is the customer’s responsibility. We are happy to help you find the right shipping method to use once you have requested your RA number. You should make sure you insure larger items for their retail value to protect against shipping damage.

                You will be given a shipping address when you receive your return instructions.  Make sure you follow the instructions precisely.  If an item is returned to the wrong address, Wheelchair Liberty may need to charge for any additional shipping fees associated with shipping the item to the correct location. Similarly, if a pickup with a delivery carrier is missed, Wheelchair Liberty may issue a fee per missed scheduled pickup.

                REFUNDS

                Once your return is received, Wheelchair Liberty will issue a refund to the payment form used for the purchase less the original shipping, processing and restocking fee if applicable. Please allow 2-4 weeks for your refund to be issued.

                If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund.