Shipping policy

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.  Orders typically arrive to you within 10 business days (2 weeks).  

ORDER SHIPMENT

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@wheelchairliberty.com.

FREE SHIPPING

Certain items are excluded from free shipping, including custom orders, ramps, and rubber products. Most shipping costs will be calculated and displayed automatically at checkout; if they are not, you will be informed before your order is finalized and shipped. Wheelchair Liberty reserves the right to modify this policy at any time based on shipping rates and associated costs.

DEFECTS OR DAMAGES

If your item is defective or was damaged in shipping, please call us at 1-888-998-8840 or email us at info@wheelchairliberty.com. We will arrange for the item to be repaired or replaced promptly.

CANCELLED ORDERS

Orders cancelled after the payment has been processed will be refunded the full amount minus processing fees of 3.9%. 

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 10% - 30% restocking fee (minimum $25) will apply.