EW-M30 Electric Wheelchair by EWheels Medical

Product Warranties

Limited Warranty
ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of:

1. All electric scooters: 30 days from the date of purchase

2. EWHEELS branded electric bicycles and Mobility scooters: 90 days from the date of purchase

ELECTRIC WHEELS replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure credit.

2. Complete the return reason questionnaire and include it in the return package.

3. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. Send the return package to the following address: 
   EWheels
   RETURNS DEPARTMENT

   750 E. Covey Lane, Suite 135

   Phoenix, AZ 85024

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

7. To receive a refund or credit, items must be returned within 10 days of the original shipment date.

8. Credit for gift returns will be issued to the original purchaser.

9. If you have assembled the product, disassemble it before shipment using the original protective packaging materials.

10. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a refund or credit.

11. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

12. Contact a Customer Service Specialist at  service@ewheelsdealers.com  for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

13. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

14. To receive a refund or credit, items must be returned within 15 days of the original shipment date.

15. Credit for gift returns will be issued to the original purchaser.

16. All electric scooters: 30 days from the date of purchase

17. EWHEELS branded electric bicycles and Mobility scooters: 90 days from the date of purchase.

18. Shipping charges included in the Purchase Price of the Merchandise are non-refundable.

19. Customer is responsible for returning merchandise at their own expense.

Specific Warranty Items

Batteries (factory-installed in an ELECTRIC WHEELS bike, scooter, or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.